Warranty terms

For domestic applications Qld Shade offers a 5 year manufacturers warranty on all parts deemed to be used in a matter which they we designed.

Qld Shade reserves the right to refuse warranty if the products have been misused.

Stretched fabric is not covered under warranty as it is caused directly by misuse such as high winds, storms, over tightening of the gearbox. Fittings torn out of posts etc are commonly caused by these situations and are also only covered at the discretion of a Qld Shade representative. 

Qld Shade uses contract installers and will not be liable for any costs incurred from the installation process.

Labour costs for installation warranty are provided free for the first 6 months from date of completion by our installers, after 6 months a service call of $150 is payable to the installer for a callout fee. 

While we will strive to leave the job site as clean as possible after installation, the final clean up is the full responsibility of the customer, including all debris, metal filings etc.

Commercial applications such as restaurants, cafe’s, schools etc all products are covered for a period of twelve months from date of installation with installation covered for a period of six months.

Screws snapped, fittings broken, fabric stretched, ripped or frayed as a result of wind and storm damage will not be covered under warranty.

Remote Controls carry a 7 day warranty only as they are prone to be damaged in ways out of our control.